Monitoring Solutions
The SCRAM TouchPoint mobile app enhances communication between clients and officers while making community corrections programs more efficient. With secure and stored messaging, configurable mobile phone check-ins, and automated electronic monitoring reminders, SCRAM TouchPoint increases compliance by helping both low- and high-risk clients successfully complete the terms of their supervision.
TouchPoint works with an agency’s existing SCRAM electronic monitoring caseload and data from the app integrates seamlessly with our software solutions to help enhance supervision and save officers time on client engagement tasks. TouchPoint can also be used as a standalone monitoring and engagement tool in probation, pretrial, and parole departments.
An efficient and intuitive way to check in and communicate with low-risk supervision clients, or those who don’t require additional alcohol or location monitoring.
Integrate with SCRAM electronic monitoring devices and software as an added layer of supervision and help clients complete the terms of their supervision.
When used with SCRAM Nexus, officers can easily schedule and remind clients about appointments and apply principles of evidence-based practices.
Ready to see SCRAM TouchPoint in action? Schedule a demo today!
Contact Usof people in the U.S. text at least once per day
devices are connected to the internet in 2020
of people always have their smartphone accessible
Enable clients to complete scheduled or on-demand self-reports right from their smartphone. Clients answer a series of configurable questions designed by their supervising agent and verify or submit updates on key information such as current residence, employment, and contact with law enforcement.
Prior to check-in completion, the client is required to provide a passed fingerprint or face identification as supported by their mobile phone. Then, built-in facial authentication software automatically reviews and compares the client’s check-in photo to a library of matched photos to verify their identity with 98-99% confidence.
TouchPoint also records a GPS location and client photo with each check-in, giving officers additional insight into a client’s response.
TouchPoint allows clients to sign important documents electronically, removing the need for extra office visits.
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Take advantage of text-like messaging to communicate with clients in real-time, right from the SCRAM Optix Officer dashboard. TouchPoint’s secure messages facilitate effective two-way communication between officers and clients and give clients an intuitive and modern method to meet their supervision requirements.
Read receipts ensure officers know when clients open and view messages. And with saved transcripts, shared messaging permissions, and printing capabilities, it’s easy for officers to manage client communications across caseloads.
Officers can save time by simultaneously sending important announcements or messages to all or a portion of clients on their caseload.
TouchPoint can house up to six preferred languages for clients to choose from, increasing the ease of communication between officer and client.
SCRAM TouchPoint improves client success by providing push notifications to a client’s phone to alert them to take action—like when it is time to charge their device, schedule a maintenance appointment, or connect with their base station.
Automated reminders on routine electronic monitoring tasks can save officers an average of 42 min/per client/per month freeing them to focus on tasks and alerts that matter most.
When integrated with SCRAM Nexus, TouchPoint enables officers and treatment providers to schedule appointments for each client on their caseload and automatically send clients reminders on upcoming appointments and obligations to help them meet their supervision goals.
Officers and clients can securely share, access, and manage important documents—such as driver’s license, paystubs, victim impact panel certificate, treatment attendance slips, and more—right from the SCRAM Optix dashboard.
Agents can upload and store client services, support links, and documents to TouchPoint for easy client access, such as participant forms, treatment centers, job interview tips, crisis centers, and more. Having links and documents readily available eliminates the need for officers to search for this important information.
It is far easier for clients to communicate by sending a quick text message, and for my officers there is concrete “evidence” as to when a message was sent as well as received. This gives us a clear indication that the client did read the message, which is helpful during office visits and in the court setting.
– SCRAM TouchPoint Customer
Text-like messages make it easy for clients to communicate with their supervising officer—a modern way to help them complete the terms of their monitoring program.
Clients answer program-configured check-in questions directly from their smartphone, making it easy to stay on top of their supervision plan.
Reminders on upcoming appointments and obligations help clients meet their supervision requirements.
Push and in-app notifications prompt clients to take action on the most common electronic monitoring tasks (i.e., charge device) to keep them accountable. Reminders to schedule office appointments help clients meet their supervision requirements.
Clients can securely upload and share important documents with their supervising agent electronically.
Ready to see SCRAM TouchPoint in action? Schedule a demo today!
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